As an Experience Designer at Sainsbury’s Bank, I lead UX for Insurance, public website, and Savings products. Working closely with cross-functional teams to streamline experiences and enhance usability. I designed the new 'Home Quick Quote,' a home insurance product launching next year, and I’m leading the redesign of the insurance portal to, drive traffic, and boost retention.

Worked on various applications, including a rent payment system for Glasgow City Council and a case management system for the Metropolitan Police. Additionally, conducted accessibility audits for education applications developed by Glasgow City Council.

I contributed to the research and design of the customer platform, Insights Online, and led the redesign of the internal case management system, Translation Management. Played a key role in Scrum, mentoring juniors, guiding product development, and enhancing the design system.

As the sole UX designer, I enhanced e-commerce and web experiences through research, ideation, and collaboration with the wider e-commerce team, while also developing their first design system.